Terms of Service

Welcome to TruckWise Reporting. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Services

TruckWise Reporting provides DOT compliance services including, but not limited to, authority registration, business formation, tax filings, IRP vehicle registration, permits and bonds, and driver safety and compliance services. We act as a service provider and filing agent on your behalf with federal and state regulatory agencies.

While we strive to ensure accuracy and timeliness in all filings, the ultimate responsibility for maintaining compliance with all applicable federal and state regulations remains with the carrier or business owner.

2. Eligibility

By using our services, you represent that you are at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent. You agree to provide accurate, current, and complete information as required for your compliance filings.

3. Client Responsibilities

As our client, you agree to:

• Provide accurate and truthful information for all filings and registrations
• Promptly respond to requests for additional information or documentation
• Review all filings and documents prepared on your behalf for accuracy before submission
• Maintain valid insurance coverage as required by federal and state regulations
• Notify us promptly of any changes to your business information, operations, or contact details
• Pay all fees and charges in a timely manner

4. Fees and Payment

Service fees will be communicated to you before any work begins. Fees may include our service charges as well as government filing fees, which are set by the applicable regulatory agencies and subject to change. Payment is due at the time of service unless otherwise agreed upon in writing.

Government filing fees paid on your behalf are non-refundable. Our service fees may be subject to our refund policy as described in Section 5.

5. Refund Policy

If you cancel a service request before we begin processing your filing, you may be eligible for a full refund of our service fees. Once a filing has been submitted to a government agency, service fees are generally non-refundable. Government filing fees are non-refundable once submitted. Refund requests should be directed to support@truckwisereporting.com.

6. Accuracy and Disclaimer

We make every effort to ensure the accuracy of all filings and registrations. However, we rely on the information you provide. TruckWise Reporting is not responsible for errors, delays, or rejections resulting from inaccurate, incomplete, or untimely information provided by the client.

Our services do not constitute legal advice. We recommend consulting with a qualified attorney for legal matters related to your business or regulatory compliance.

7. Processing Times

Processing times for filings and registrations are estimates and depend on the applicable government agency. While we strive to process all requests promptly (typically within 48 hours of receiving complete information), we cannot guarantee specific processing times by government agencies, which are outside our control.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of TruckWise Reporting or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.

9. Website Use

You agree to use our website only for lawful purposes. You may not:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the website or its systems
• Introduce viruses, malware, or other harmful code
• Use automated systems (bots, scrapers) to access or collect data from the website
• Interfere with the proper functioning of the website

10. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

11. Text Message Communications

By opting in to receive text messages from TruckWise Reporting, you agree to receive service-related and/or marketing text messages at the phone number you provide. You may opt out at any time by replying STOP. Message frequency varies. Message and data rates may apply. See our Privacy Policy for more details.

12. Limitation of Liability

To the fullest extent permitted by law, TruckWise Reporting, its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, including but not limited to:

• Lost profits or revenue
• Fines or penalties imposed by regulatory agencies
• Business interruption
• Loss of data or information
• Delays in processing by government agencies

Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless TruckWise Reporting, its owners, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our services, your breach of these Terms, or your violation of any applicable law or regulation.

14. Termination

Either party may terminate the service relationship at any time by providing written notice. Upon termination, you remain responsible for payment of any fees incurred prior to termination. We may suspend or terminate your access to our website if we believe you have violated these Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Idaho, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our services shall be resolved in the state or federal courts located in Idaho, and you consent to the personal jurisdiction of such courts.

16. Dispute Resolution

Before initiating any legal proceeding, both parties agree to attempt to resolve any dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue their legal remedies.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and TruckWise Reporting regarding your use of our website and services. These Terms supersede any prior agreements or understandings.

19. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a revised "Last updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms.

20. Contact Us

If you have questions about these Terms of Service, please contact us:

• Email: support@truckwisereporting.com
• Phone: (208) 296-6470
• Address: TruckWise Reporting, Meridian, ID